Fixed Ops Roundtable 4
Friday, February 14th
8 am – 4 pm
Embassy Suites by Hilton Convention Center Las Vegas
3600 Paradise Rd
Las Vegas, NV 89169
An interactive roundtable among industry peers, featuring an in-depth discussion of fixed ops strategies!
Hosted by Ted Ings & Center for Performance Improvement
Sponsored By:

Fixed Ops Roundtable 4 Agenda:
All participants will share one Fixed Ops Best Practice and will have several minutes to discuss with the group.
ticket includes: Admission, full breakfast (6:45-9:00 AM), lunch (12-1PM), and refreshments.
BRIAN BENSTOCK WILL DELIVER THE KEYNOTE ADDRESS

This will be a social media bonanza, so bring your camera and come prepared to take video and pictures!
This will be a social media bonanza, so bring your camera and come prepared to take video and pictures!
THE AGENDA:
6:30 am – BREAKFAST OPENS; Sponsored by BG PRODUCTS
7:30 am – JOE ST. JOHN, ROUNDTABLE KICK-OFF
7:35 – 7:50 am – ROB LEARY, BG PRODUCTS
7:50 am – 8:20 am – BRIAN BENSTOCK (MORNING KEYNOTE SPEAKER)
8:20 – 8:35 am – KATIE MARES – FIVE STAR EXPERIENCE
8:35–8:50 am – KRISTA LUCCHINO, UPDATE PROMISE
8:50-9:15 am -Break
9:15 – 9:30 am – DAVID BOYLE, TIRE PROFILES
9:30 – 9:45 am – TULLY WILLIAMS, THE NIELLO GROUP
10:00 –10:30 am – Digital Retail Panel – SCOTT JOSEPH, J&L MARKETING; OWEN MOON, FIXED OPS DIGITAL; STEPHEN MASON, IRON CITY FORD; SARAH VANTINE, SCOTT CLARK AUTO GROUP; TULLY WILLIAMS, THE NIELO GROUP; JOE ST. JOHN (MODERATOR)
10:30-10:45 am – SCOTT JARDINE, SMARTTECH ENTERPRISES
10:45–11:00 am – DAVID LONG, HANSEL AUTO GROUP
11:00 – 11:15 am – Break
11:15 – 11:30 am – JASON KERSTETTER, 308 CREATIVE
11:30 – 12:00 noon -Customer Experience Panel – LES SILVER, DYNATRON SOFTWARE; JOHN TRAVER, TRAVER CONNECT; JULIAN DRAGOS, FRED BEANS AUTOMOTIVE GROUP; DAVID LONG, HANSEL AUTO GROUP; DAVID BOYLE, TIRE PROFILES (MODERATOR)
12:00 noon – LUNCH SERVED – Sponsored by UPDATE PROMISE
12:15 – 12:45 pm -Technology Panel – DAN DREWS, AUTO REMOTE DIRECT; THAYNE HARRISON, PERMASEAL; ASAD AHMED, UBER; JOHN MALISHENKO, GERMAIN MOTOR COMPANY GENE GIRDLEY (MODERATOR)
12:45 pm – 1:00 pm – COLBY McCONNELL, SONIC TOOLS
1:00 – 1:15 pm – JOHN MALISHENSKO, GERMAIN MOTOR COMPANY
1:15 – 1:30 pm – ANDY PAVICH, PERMAPLATE
1:30 – 1:45 pm – SARAH VANTINE, SCOTT CLARK AUTO GROUP
1:45 –2:00 pm – LIZA BORCHES, CARTER MEYERS AUTOMOTIVE GROUP
2:00 – 2:15 pm – KERRI WISE, TRUECAR
2:15 – 2:30 pm – Break
2:30 – 3:00 pm -Women in Retail Panel – LIZA BORCHES, CARTER MYERS; SARAH VANTINE, SCOTT CLARK AUTO GROUP; KERRI WISE, TRUE CAR; CATHY LYNCH, EVERYTHING AUTOMOTIVE; FLEMING FORD
3:00 – 3:30 pm: JIM PRESS, MCLARTY AUTOMOTIVE GROUP (AFTERNOON KEYNOTE SPEAKER)
3:30 – 3:45 pm – GLENN LUNDY, RISE AND GRIND
3:45 – 4: 00 pm – CATHY LYNCH AND ELENOUR BUTLER, EVERYTHING AUTOMOTIVE
4:00 – 4:30 pm – Fixed Operations Strategies Panel – STEPHEN WHITTON, SSW AUTOMOTIVE; ALYSON LANDIS, INKCENTRIC; PATRICK CRONIN, C&C SOLUTIONS; JUSTIN JAREK, BONIFACE HIERS CHEVROLET; EVEROLD REID, THE REID METHOD
4:30 – 5: 00 pm – “Best Practice” Awards Voting and Presentation