Chris talks about improving your fixed ops departments by focusing on your People, your Processes, and your Pipeline.
Tactical Tips Episode #10 Transcript
CHRIS: Hey, everybody, it’s Chris Schaubert with Fixed Ops Solutions, and I want to talk to you for a moment on the Three P’s to fixed operations. The first one’s going to be people. Make sure – this is so basic, and I know you’re thinking it right now – but make sure that you’ve got the right people in place. Listen, sometimes we keep the wrong people in place because we’re worried that we can’t find a replacement, and they’re that person that’s in that team that’s making it a bad situation. So take a moment and make sure you’ve got the right team in place to take you to the next level, and if you need help with that, search out. Don’t just think it’s a one-man bandstand, but work together to get the right team and to make sure that everybody feels that it’s the right team. The second thing is your processes. Make sure that, once you get the right team, you put the right processes in the place. Processes such as where are the cars parked when they come in from your customers? Where do the porters put the keys? What does the parts department do to help out the technicians so they’re not just waiting at the parts counter minutes on end wasting that valuable time that they could be turning wrenches, not just making the service department more money, but making themselves more money? And the third thing-make sure that you are always working on your pipeline. That’s right, the right apprenticeship program, the right training program, and the right people in place so that when you think you only need three porters, bring on a fourth porter. Bring in that lower-paying position so that you can train them, get them in the team, get them to know the processes, and then at some point in time when your business grows, and you’re going to need another advisor, you’ve got one that already knows the system that you can move right up into that position. So remember these three P’s, your people, your processes, and your pipeline. And the pipeline, remember, can be everything from a porter, to an advisor position, to a technician. If you think you’ve got too many on, remember your business is going to grow, and you can always use one more, and usually, when you put that one more on there, you’re going to make more money to cover their expenses anyways. So people, process, pipeline. Everybody, have a great day.